Once you have made your software investment, the next step for a successful deployment is user adoption. To achieve this, you need to assess what knowledge your users need in order to make effective use of the system - and drive maximum value from your investment. The learning needs analysis strategic service from SAP Education can help you identify potential skill gaps in your organization, so they can be addressed before system deployment.

A learning needs analysis helps you identify infrastructure issues that can disrupt your training plans and corresponding system rollouts. Plus, it provides an opportunity for the SAP project team to engage your wider business community and determine the exact training requirements essential to support the deployment of your SAP system.

With a learning needs analysis, you can:

• Define the number of users in each location that are assigned to each role (user group) within your project team
• Determine the preferred methods of training and support for users in each user group, both initially and long term
• Anticipate the amount of one-on-one support required by users in each user group following their initial training
• Assess the current knowledge and skill set of typical users in each user group, along with areas where these levels may not be sufficient to support the use of the system
• Examine the infrastructure available in each location to support the training rollout, and identify potential issues with that infrastructure

Knowing what your team needs to make your deployment a success is critical to achieving your business objectives. With the learning needs analysis service from SAP Education, you can get the right knowledge to the right people, at the right time.