SAP SuccessFactors Employee Central Service Center
Enable employees to contact HR through their preferred channel and empower HR agents with an integrated knowledge base.
What is SAP SuccessFactors Employee Central Service Center?
This comprehensive HR service delivery solution provides an integrated knowledge base with personalised HR policy information and direct access to the HR help desk by e-mail or phone.
Bring your HR service delivery into the digital age with the SAP SuccessFactors Employee Central Service Center solution.
- Eliminate the need for tickets or calls to HR by providing contextual information to solve employee issues
- Provide quick access to human resources experts from any device
- Give HR experts access to the employee information they need to quickly address issues and resolve tickets
- Get insight into service levels, common issues, and the quality of resolutions with embedded HR service analytics