Gainwell: Setting new standards in healthcare to solve decades-long challenges for more than 60 million Medicaid members
Explore Gainwell’s innovative use of SAP Enable Now
When healthcare technology company Gainwell Technologies LLC needed to create a repository of record for the intellectual property of its business processes, it invested in the SAP Enable Now solution. The solution helps the company excel in its core competencies by directly supporting its employees to deliver healthcare solutions that benefit more than 60 million Medicaid members.
| Industry | Region | Company Size |
| Professional services | Texas, United States | >12,000 employees |
training courses have been completed by employees.
learners engaged with training in one year.
of registered users are active.
Senior Principal, SAP S/4HANA Program Manager – Talent and Development, Gainwell Technologies LLC
| Industry | Region | Company Size |
| Professional services | Texas, United States | >12,000 employees |
training courses have been completed by employees.
learners engaged with training in one year.
of registered users are active.
Senior Principal, SAP S/4HANA Program Manager – Talent and Development, Gainwell Technologies LLC
Developing the right knowledge to deliver maximum value
A leading provider of digital and cloud-enabled solutions vital to the administration and operations of health and human services programs, Gainwell Technologies LLC has a reputation for service excellence and deep industry expertise. Committed to improving health outcomes in the United States through the provision of innovative technology, the company has more than 50 years of proven experience offering scalable and flexible solutions for complex challenges. Its commitment to innovation combined with the ability to leverage insights from customers across 51 U.S. states and territories makes Gainwell a trusted partner for organizations seeking reliability, innovation, and transformational outcomes.
When Gainwell was spun out of DXC Technology’s state and local health and human services business, its emergence as a new company came with the challenge of creating intellectual property for its business processes. This called for the design and delivery of enablement content from scratch to train and support people in functional roles across the integrated business processes and value chain.
Chief Technology Officer, Gainwell Technologies LLC
Aligning business process training and duty segregation
With a business foundation built on SAP S/4HANA Cloud, private edition and using a portfolio of SAP tools for finance, procurement, HR, and customer experience, Gainwell looked to SAP for a solution. The company was impressed with the functionality offered by SAP Enable Now – particularly, the platform’s collaborative content authoring, management, and knowledge-sharing capabilities.
To meet the need for a repository that would house business process intellectual property and new training material, Gainwell built four new applications in SAP Enable Now encompassing procurement, finance, order-to-bill, and delivery processes. Within these applications, the company established directories around different roles. Functional aspects of the business were documented in SAP Enable Now, with detailed procedures on how to perform each task. Given the highly sensitive nature of this information, strict safeguards for the segregation of duties were put in place, upholding stringent measures around the custody of customer data in compliance with regulations protecting publicly identifiable information.
As new positions are created in the company, they are mapped to functional roles within SAP Enable Now, and training modules are mapped to those roles. Employees are then assigned into the appropriate role with the relevant training.
Aggregating business knowledge around four business applications
By creating a single repository of business processes and the training required to fulfill them in SAP Enable Now, Gainwell provides its people with the knowledge they need to succeed. To date, the company has developed approximately 400 distinct pieces of training content within four separate applications, directly supporting company-wide value chains from start to finish. This allows its employees to confidently deliver optimal technology services and solutions to its clients, benefiting more than 60 million Medicaid members across the nation.
On a practical level, SAP Enable Now allows Gainwell to train and educate its employees while maintaining compliance with strict healthcare regulations around safeguarding personally identifiable information and protected health information. Having established a training directory in SAP Enable Now, Gainwell has a granular level of detail by business unit and functional roles. Using the solution, the company can identify and archive inactive training, allowing it to pull historical training records when required for audits and compliance checks.
There’s also enhanced efficiency to serve ongoing training needs, update training assets, and give users business process support when they need it. Additionally, Gainwell has access to the SAP Companion service, providing an interface between content from SAP Enable Now and other solutions while simplifying onboarding, training, and upskilling application users.
Integrating analytics for greater understanding and insights
Gainwell continues to evolve health and human services to deliver greater cost savings, better patient outcomes, and an improved provider experience through its comprehensive suite of scalable services and digitally enabled technologies.
Gainwell’s business landscape is built on SAP S/4HANA Cloud, private edition and other SAP solutions, including SAP Business Technology Platform and SAP Ariba, SAP Customer Experience, and SAP SuccessFactors solutions. As the company continuously looks to enhance efficiencies for its people and deliver greater value to those it serves, it is considering the SAP Analytics Cloud solution to gain data-driven insights that can help improve business and health outcomes.