Utilities
Meeting the new energy challenge
In the middle of an unprecedented green energy transformation, utilities companies must meet daunting regulatory, environmental, operational, and technological challenges while dealing with the fallout from a global financial crisis.
Our utilities management software can help you:
- Drive the transformation towards sustainability for your utilities business
- Integrate AI across the utilities value chain
- Deliver personalized customer experiences to build trust
- Unlock new utilities revenue streams
- Get the best performance and returns from your utilities assets
Find out how our customers are using utilities industry software from SAP
Power and utilities industry software from SAP and our partners
Solutions that address specific utilities business needs help you achieve cost-effective transformation and sustainable growth.
Utilities management
Support different market roles within the energy and utilities business with an established meter-to-cash solution.
Convergent invoicing
Build customer loyalty that grows recurring revenue with personalized subscriptions, pay-by-use invoicing, and bundles.
Subscription billing
Delight customers with innovative monetization of subscriptions, usage plans, bundles, and more.
Collaborative asset management
Track equipment and IoT data in a central repository that makes it easier to collaborate on asset maintenance, usage, and failures.
Asset performance management
Optimize asset health and balance asset performance, risks, and costs to run a sustainable, risk-resilient supply chain.
Asset management
Prolong the life of your utilities assets with online and offline access to a powerful mobile app for enterprise asset management.
Distributed energy resources
Define, streamline, and manage measurement concepts in cross-cloud landscapes to support distributed energy resourcing.
Energy and water data management
Optimize meter reading and energy and water data management with an energy cloud solution based on Big Data technology.
Sustainable energy transition
Adopt new business models to meet energy demands in a greener way.
Emissions management
Run sustainable and safe operations and protect your utilities brand by measuring emissions and tracking compliance.
Sustainability monitoring
Increase the transparency of your environmental, social, and governance (ESG) initiatives and track sustainability performance.
Customer service management
Improve service efficiency and accelerate time to resolution by connecting utilities processes across SAP solutions.
Customer engagement
Keep utilities customers engaged and maximize lifetime value through data-driven personalization and automated omnichannel journeys.
Enterprise-grade e-commerce
Achieve profitable outcomes by creating connected, insightful, and adaptive e-commerce experiences.
Modern self-service experience
Improve customer engagement by providing modern, digital self-service capabilities to utility customers online or through a mobile device.
Analytics and planning
Analyze data on demand to deliver trusted insights and integrate planning processes across your utilities business.
Conversational AI
Revolutionize how you interact with SAP solutions, making every touch point count and every task simpler.
AI enablement
Empower your sales, service, and e-commerce teams with proactive and contextual generative AI.
2024 SAP for Utilities, presented by ASUG
Connect with industry peers and SAP leadership to gain valuable insights and plan for the future.
September 9–11, 2024 | Miami, Florida
Explore how we can help your utilities business run better
Our utilities management software can help you manage your energy and utilities business more sustainably, safely, and profitably.
Real-time insights
Improve utilities industry decision-making, transparency, and accountability, and increase efficiency with real-time visibility across the enterprise.
Digital innovation
Accelerate innovation with an open technology platform that allows you to extend applications, connect landscapes, and make decisions with confidence.
Smart mobility and transformation
Embrace change and shift toward mobility as a service while monetizing new business models for autonomous, connected, electric, and shared vehicles.
Field service management
Empower utilities technicians with mobile tools and AI-based recommendations to rapidly resolve issues and boost customer satisfaction.
Business process transformation
Build a shared understanding of utilities business process management with improved process performance at scale.
Human capital management
Understand what your utilities employees need, how they work, and what motivates them to keep them happy and engaged.
Resources
Innovating energy transformation with AI
Transform business models and meet evolving customer expectations, guided by AI-based predictive analytics and smart automation.
The global energy transition for utilities
Explore the opportunities and challenges utilities face in their energy transition to impact climate change and deliver a cleaner future.
Navigate a greener energy landscape
Lead the green transition and gain the flexibility and agility required for a more-sustainable energy mix.
The service opportunity for utilities
Break into new revenue streams with value-add business models based on connected services.
SAP Cloud for Utilities foundation
Discover how SAP's public cloud solution for utilities companies helps deliver value to energy companies and their customers.
Unlocking the potential of energy transition
Explore how asset management is playing an important role in helping companies handle this transition.
Building a sustainable world
Explore how our cloud-based sustainability software helps utilities manage carbon footprint and reduce material waste.
Energy and utilities marketplace
Extend your utilities management systems with a mix of free trials and paid apps and services from SAP and our partners.
Take the next step
Road map for utilities solutions
Discover how our innovations help utilities deliver safe, reliable, and sustainable energy products and services.
SAP news about utilities
Learn about the service opportunity for utilities and break into new revenue streams with value-added business models.
Join our utilities community
Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights.