Digitalized field service management
Put our field service management software features to work to optimize operations, increase efficiency, reduce costs, and improve satisfaction.
Field service management platform
Integrate front- and back-office processes and enable effective collaboration while keeping customers informed.
Real-time scheduling
Schedule, dispatch, and track jobs and workers in real time, assisted by AI and presented as a Gantt chart or in map view.
Customer notification
Send automated messages and real-time updates about service appointments, technician arrivals, and service completion.
Reporting and analytics
Provide insights into field service operations to make data-driven decisions with embedded charts and advanced reporting.
Configuration and extensions
Extend your solution to meet specific requirements for your business or industry
AI-based schedule optimization
Use AI to automate and innovate service processes to streamline staff planning, simplify scheduling, and increase customer satisfaction.
Automated scheduling
Trigger scheduling, either automatically or on request, based on internal or external events or pre-defined schedules.
Best matching technician
Find the most suitable technician for an activity based on location, skillset, and availability.
Policy designer
View and modify policies for assisted or automated scheduling in a no-code designer to define company-specific requirements.
Appointment booking
Schedule field service appointments from external solutions such as customer or commerce platforms using an open API.
Long-cycle scheduling
Simplify the scheduling of long-term work into meaningful milestones while optimizing resource efficiency and maintaining communication with stakeholders.
Optimize and allocate resources and crews
Leverage digital technologies to optimize field service operations for increased efficiency, reduced costs, and improved customer satisfaction for long-cycle work.
Simplify dependency management
Identify and manage dependencies between tasks to avoid delays and ensure that tasks are completed in sequence.
Break down long-cycle tasks into meaningful milestones
Provide a clear sense of accomplishment across extended work projects by breaking down long-cycle tasks into meaningful milestones or phases of execution.
Maintain transparency with continuous communication
Keep everyone informed about progress, changes, and potential delays through regular communication with stakeholders, customers, and team members.
Extension directory
Increase productivity and enhance service workflows with custom extensions.
Mobile workforce enablement
Use intuitive mobile solutions to empower field workers to be more agile and responsive to changing market demands and customer needs.
Native offline-first applications
Enable offline access to customer and job information so that technicians can perform their jobs without delays.
Guided workflow and smart forms
Provide field workers with step-by-step guidance and relevant data at the right time to support correct and safe execution.
Location tracking
Monitor the real-time location of field workers using GPS technology to optimize schedules and enhance worker safety.
Service reporting
Generate reports on job completion, capture customer signatures on site, and make reports available offline or online.
Crowd services
Build your ecosystem of experts and technicians with an AI-based crowd service platform to deliver real-time service and expand geographical coverage.
Crowd marketplace
View and manage crowd service partner records and other information on branding, partner status, and partner invitations.
Partner portal
Access and manage job orders, schedules, and customer information in an online portal designed for service partners.
Optimized scheduling for the entire workforce
Use AI-based scheduling to match the right worker with the right task based on location, skills, and availability.
Integrated procurement
Integrate procurement processes to streamline workflows.
Self-service tools and chatbots
Speed issue resolution with self-service tools and chatbots and keep customers in the loop with accurate information on issue description and location.
Customer portal
Use our customer portal to access equipment information, review service history, contact support, and request service.
Service requests
Request service through a guided chatbot and provide relevant information such as issue description, location, and pictures.
Service updates
Get updates on the status of service requests and estimated time of arrival for technicians.
Provide feedback
View completed requests and provide feedback – good or bad – with comments on service delivered.
Explore the latest release highlights and product road map
Release highlights
See the latest information about new and changed features in SAP Field Service Management releases.
SAP applications and SAP API Business Hub
Extend the functionality of SAP Field Service Management with applications and APIs from SAP and ecosystem partners.
SAP applications
Explore application extensions ready to be installed for your SAP Field Service Management solution.
SAP API Business Hub
Discover APIs and prepackaged integrations from SAP and select partners to connect solutions to your existing landscape or write your own custom extensions.