SAP Business AI

Revolutionary technology. Real-world results.
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AI built for business

Achieve real-world results and attain your full potential with embedded AI capabilities across your business that leverage your data responsibly.

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  • Relevant

Drive immediate business impact with AI embedded across your organisation.

  • Reliable

Make confident decisions based on AI grounded in your business data. 

  • Responsible

Put AI into practice with the highest ethical, security, and privacy
standards. 

Get the latest SAP Business AI news 

Explore AI across your business

See how you can benefit from AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, and IT.

AI in ERP and finance

Increase performance across a range of financial activities from payments, expense management, and financial close to invoice management, auditing, forecasting, and more.

  • Reduce days sales outstanding with intelligent invoice matching 
  • Simplify error resolution with intelligent guidance
  • Guard against fraud with AI-assisted anomaly detection
  • Automate communication-heavy business processes
Explore AI for ERP and finance

AI in supply chain

Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualised.

  • Predict customer demand and rapidly adjust to change
  • Improve QA with AI-enabled visual inspection and anomaly detection
  • Mitigate risk with preventive maintenance guidance
  • Increase production efficiency with intelligent auto-dispatching
Explore AI for supply chain

AI in procurement

Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.

  • Simplify buying while staying compliant with on-screen recommendations
  • Streamline data extraction, minimise errors, and reduce manual effort 
  • Receive data-driven, prescriptive guidance at critical decision points
  • Create sourcing projects and events intuitively based on past successes 
Explore AI for procurement

AI in human resources

Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.

  • Grow your employees’ skills and careers with personalised recommendations 
  • Optimise workforce planning with intelligent staffing analysis 
  • Identify highly-qualified talent and match them to opportunities 
  • Enhance the employee experience with an AI copilot
Explore AI for human resources

AI in sales and customer service

  • Quickly grasp account and lead details with AI summaries
  • Effortlessly draft compelling emails using case and opportunity context
  • Gain valuable insights from customer and operational data for personalised interactions
Explore AI for sales and customer service

AI in marketing and commerce

  • Anticipate customer behaviour and create relevant offers
  • Automate routine tasks and free up your team to exceed customer expectations
  • Personalise each step of the customer journey with operational and contextual data
Explore AI for marketing and commerce

AI in IT and platform

Infuse AI into your SAP applications, extensions and analytics experiences powered by secure business data.

  • Accelerate Productivity: Revolutionise how your teams work by integrating generative AI into your workflows. More power, less effort. 
  • Build Business AI Solutions: Accelerate your business with AI-enhanced SAP solutions that turn ideas into competitive differentiation faster than ever. 
  • Develop with Responsible AI: Access AI the right way with integrated ethics and SAP managed data privacy. Empower your teams with tools they can trust. 
Explore AI for IT and platform

AI in industries

Put the power of trusted AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernise your business.

  • Automate and optimise complex industry processes
  • Stay ahead of the competition with predictive, data-driven practices
  • Disrupt disruption by enabling industry convergence
  • Maximise profits with AI-powered forecasting
Explore AI for industries

Explore our latest AI innovations

Revolutionise your business with generative AI innovations from SAP.

Meet your new copilot

Joule revolutionises how you interact with your SAP business systems, making every touchpoint count and every task simpler.

Tap into Joule 

Drive intelligent HR self-service capabilities

Save time and improve efficiency by streamlining and automating HR processes with Joule. From approving and requesting time off to giving and requesting feedback, Joule helps to get your everyday HR tasks done faster and smarter.

Learn more 

Identify new market opportunities and growth areas

Accelerate strategy and planning processes across multiple categories with AI. Reduce on-boarding time and reliance on more senior category managers, and gain time per category and adapt to market change with insight and agility.

Learn more 

Supercharge sales, boost e-commerce, and improve customer service

Serve customers better by answering questions proactively using trusted company data. Use AI to generate responses, case overviews, and more with prompts built for customer service teams. Create discovery questions and emails built for sales teams.

Learn more 

Getting down to business with AI

Did you know that AI already exists in most of your SAP solutions? Learn how to activate and configure AI capabilities across your business with step-by-step video tutorials.

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Source, engage, and hire the right talent with agility

See how AI is used for interview question generation and job description enhancements, all within SAP’s human experience management solutions.

Watch the video 
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Quickly resolve finance issues before payments

Find out how AI is used to analyse each item in expense reports and performs checks for receipt and policy violations, all within SAP’s spend management solutions.

Watch the video 
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Optimise customer relevance and business impact

Discover how AI is used to capture and analyse behavioural data in real time across each customers’ commerce journey, all within SAP’s customer experience solutions.

Watch the video 
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Tailor recommendations, save costs, and maintain compliance

Learn how AI is used to deliver item recommendations that are tailored, cost effective, and compliant, all within SAP’s procurement solutions.

Watch the video 
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Increasing productivity and product quality

Explore how AI is used to increase productivity on the shop floor and ensures product quality, all within SAP’s manufacturing solutions.

Watch the video 
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Supercharge developer productivity

Learn how AI is used to generate code and app logic aligned with SAP-centric programmeming models from natural language descriptions, and how to create data models and sample data conforming to apps with Joule.

Watch the video 

See how customers are succeeding with SAP

75% reduction in time spent on expenses

Explore how Chobani uses SAP Business AI in SAP Concur solutions to fully automate their expense processes.

Watch the video 

80% increase in automatic cash processing

Learn how Accenture transformed its lead-to-cash processes with ready-to-use AI.

Read the customer story 

92% faster forecasting and uncompromised reliability

Read how ZF Friedrichshafen implemented AI to improve forecast speed and accuracy, enabling data-driven decisions on demand.

Read the customer story 

2.7M documents evaluated and classified, automatically

Find out how the City of Hamburg uses AI to automate processes and support better, faster decision-making.

Read the customer story 

Frequently asked questions

Artificial intelligence (AI) is a system that is able to perceive its environment and take actions to maximise the chance of successfully achieving its goals as well as interpret and analyse data in such a way that it learns and adapts as it goes.

Generative AI is a form of artificial intelligence that can produce text, images, and varied content based on the data it is trained on.

The lead-to-cash process covers all activities related to marketing and selling products and services, managing and fulfilling sales orders, providing after-sales services, and finally, invoicing customers, managing accounts receivable, and collecting payment. It also covers the management of customers and channels as foundational elements of the process.

 

The process varies mainly based on the type of customer (such as B2B versus B2C), the channels through which the products and services are being offered (such as direct sales, digital commerce, and physical stores), and the type of products and services that are sold (such as simple, tangible products, configurable products, engineered products, intangible products, one-time or recurring services, complex solutions, or projects).

The design to operate (D2O) process includes the entire lifecycle of products in an end-to-end, connected, and interoperable supply chain process from how a product is designed, planned, manufactured, delivered, to how it operates and is maintained.

 

The planning stage of the process involves defining supply chain, manufacturing and service-fulfilment strategies; planning demand, inventory, and supply; aligning plans through sales and operations planning; and finally, managing supply chain performance. The planning process culminates in the initiation of operational procurement.

 

The production stage of the process includes production planning, production operations, quality management, and production performance management – for both tangible and intangible goods.

 

The delivery-and-fulfilment stage of the process differs for tangible goods versus services. For tangible goods, it covers inbound or outbound deliveries in any context as well as order promising, warehouse and inventory management, dock and yard logistics, transportation management, and logistics performance management. For services, it involves service planning and scheduling, service execution and delivery, and service performance management.

 

The process concludes with enabling and foundational activities, such as data management, collabouration, identifying and tracking material, and sustainable manufacturing operations.

The source-to-pay (S2P) process includes all activities associated with managing the comprehensive sourcing and procurement of goods and services. It starts with procurement planning and managing spend, followed by sourcing and supplier selection, negotiating and managing supplier contracts, and preparing and executing operational procurement. The next steps are goods receipt, initiating potential returns and claims, processing supplier invoices and accounts payable, including final payment to the supplier, and managing supplier data.

 

The source-to-pay process varies mainly based on the type of product or service being purchased. Variations of S2P cover, for example, procurement of indirect and direct products, services, and solutions (such as a combination of products and services), as well as field service materials.

The recruit-to-retire (R2R) process includes all activities associated with hiring the internal and external workforce and managing their lifecycle in the organisation. It involves strategizing and planning human resource requirements, identifying and on-boarding new talent, developing talent to enable growth, and retaining talent through appropriate reward-and-recognition strategies, as well as managing all recurring and administrative tasks throughout the workforce lifecycle. The latter includes the management of workforce-related data and lifecycle events such as promotions, relocations, or final offboarding, managing travel and expenses, and periodic payroll and expense payments.

 

The R2R process will vary depending on whether internal employees or the external workforce is being managed. The entire travel-to-reimburse process is embedded within R2R as well.